Frequently Asked Questions

Process

Non-urgent advice: What sort of files will I receive?

Non-urgent advice: What if I don’t want my original cassettes, films, photos, or documents back?

You don’t have to have your original media returned. Brash Media Group has partnered with an environmentally responsible and secure destruction company that is able to recycle 98% of waste and do so in a way that doesn’t compromise your or your family’s privacy.

Delivery

Non-urgent advice: How long does it take to courier my USB, DVD, or return my originals?

It depends on your location. Below is a rough estimate as provided by our courier service.

Adelaide Metro Area: 0-3 business days

Major City Metro Areas: 2-9 business days

Minor City Areas: 7-13 business days

Remote Areas: 9-14 business days

Feel welcome to contact us for any enquiries regarding delivery coverage or cost questions.

Page last reviewed: 24 January 2022